In order to get her account access back, she decided to contact eSewa. But, by that time she had already forgotten her password. She says, “I wasn’t using eSewa much, but then, I lost my phone.” After getting a new phone, she once again downloaded eSewa.
Prabita Shrestha, a resident of Kathmandu heard about eSewa around 2 years back and had downloaded it on her phone. Today, we have a story of one of our users who stuck with eSewa solely because of our customer service.
As such, at eSewa, serving customers is our top priority. We tend to order goods repeatedly from those who respond to our queries well. Like physical stores, the case is true in the online world as well. Customer service is an essential part of any business that has a huge influence on a buyer’s repurchasing decision.
0 kommentar(er)
